Level 3 eLearner engagement

Opportunity

Translate Instructor-led training ILT companion participant guide material to eLearning delivery for new hires, facilitating contextual learning and controlled failure in an onboarding environment.

Solution

This project involved the blending of printed classroom participant guides and experiential learning. New hire front-line sales consultants were tasked with understanding and applying sales principles in a real-world context. Learners work through multiple scenarios to engage consumers in sales conversations by applying consultative selling techniques. Visual feedback is provided by a mood meter, points accumulation and facial gestures. Audio feedback is provided by the customer's response to learner choices.