Real-time soft skills and software simulation

Many programs teach CRM skills and customer interaction separately, creating a gap that shows up in real performance. This module closes that gap by placing agents in realistic, asynchronous simulations where they navigate CRM tools while handling live customer scenarios. Learners practice data entry, record updates, and conversational decision-making at the same time — mirroring the exact environment they’ll face on the job and reinforcing the link between software proficiency and customer satisfaction.